IMPORTANT; please read this information before completing our booking form.
| Your contract with en route | Our obligation to you | General Information |
1. Booking and Contracts:
You must be 18 years of age or over to make a booking
with us.
It is the law in certain European countries, and a condition
of coach operators’ insurers, that infants under the age of 3
must be allocated their own seats on a coach, even if they
do not use them. We therefore have to make a reduced
charge for infants travelling by coach.
We accept bookings by telephone, e-mail, fax, letter or via
our web-site. A discount is applicable for most bookings
made on-line.
For coach holiday bookings made more than 6 weeks
before departure a deposit of £50 per person is payable
immediately, and the balance to be paid not less than 6
weeks before departure. On certain tours involving the
advance purchase of expensive admission tickets, the
deposit may be increased to £100 per person. For holiday
bookings made less than 6 weeks before departure, the
total cost is payable immediately.
Day trip bookings must be paid in full at the time of
booking.
For Ocean Cruise bookings made outside of 10 weeks prior
to departure the required deposit is detailed in our separate
cruise leaflet for each sailing. The balance is payable no less
than 10 weeks prior to departure. For booking made within
10 weeks of sailing the full holiday cost is payable.
Payment can be made by cash, cheque and most
credit/debit cards. There is a 2% charge on credit cards.
For coach holidays a binding contract exists between us
once you have paid a deposit (or full payment where a
deposit is unacceptable) and we have issued a confirmation
invoice. Whilst we may agree verbally to hold an option for
a limited period without payment of a deposit, this will not
give rise to contractual obligations by you or ourselves, and
may be cancelled by either party without penalty.
For Ocean Cruise bookings the contract is between you
(the customer) and South Quay Travel & Leisure Limited and
by booking a holiday with us you are accepting South
Quay’s bookings conditions. A copy will be provided with
the Buzzlines Travel Cruise leaflet & further copy can be
obtained on request.
Ocean Cruises featured in the Buzzlines leaflet are organised
and operated by South Quay Travel & Leisure Limited.
These cruises are financially protected by South Quay Travel & Leisure Ltd’s bond with ABTA. Membership number
V9945 In the unlikely event of their insolvency ABTA will
ensure that you are not stranded abroad and will arrange
to refund any money paid to them for an advance booking.
Your journey by air may be subject to certain international
conventions. You agree that the transport company’s own ’conditions of carriage’ will apply to you on that journey.’
2. Amendments to Your Booking:
If, after making your booking and the issue of our
confirmation, you wish to change to a different Buzzlines
Travel holiday or alter your booking in any way (e.g.
changing departure date, pick-up point or passenger
names) we will make the changes providing written
notification is received at our office from the person in
whose name the booking is made, at least 6 weeks prior to
the departure date, accompanied by a payment of £10 per
booking to cover administration charges.
In the case of notifications by e-mail, the notification must
come from the same e-mail address as the original booking.
Within 6 weeks of departure, such changes may incur
greater costs depending on the type of travel (e.g. Eurostar
or flights) and, in some cases, will not be possible because
we are bound by the booking conditions of the operator
concerned.
For ocean cruises separate terms & conditions apply – copy
available on request.
3. Cancellation by You:
If you wish to cancel a booking, you must notify us in
writing. The person in whose name the booking is made
must sign the letter of cancellation, or, in the case of
notification by e-mail, the notification must come from the
same e-mail address as the original booking.
The cancellation date will be deemed to be the date on
which written notification is received in our office, NOT the
date on which a verbal notification may have been given.
As cancellation incurs administrative costs, and we may not
be able to re-sell the cancelled places, cancellation charges
will apply on the following scale:
Period before departure within which written notification is received by Buzzlines Travel |
|
Cancellation charge shown † as % of total holiday price excluding insurance premium. |
| For Coach Holidays |
More than 56 days |
|
Deposit |
22 days to 56 days |
|
50% of Total Holiday Cost |
15 days to 21 days |
|
70% of Total Holiday Cost |
8 days to 14 days |
|
90% of Total Holiday Cost |
7 days or less |
|
100% of Total Holiday Cost |
| For Ocean Cruise Holidays |
More than 56 days before departure |
|
Deposit |
56 to 42 days before departure |
|
30% of Total Holiday Cost |
41 to 29 days before departure |
|
45% of Total Holiday Cost |
28 to 15 days before departure |
|
60% of Total Holiday Cost |
14 days or less |
|
100% of Total Holiday Cost |
† In the case of holidays booked at Disneyland® Resort Paris
and travel by Eurostar, we are bound by the terms and
conditions of our suppliers. Disneyland® holidays cancelled
within 4 weeks of departure are subject to a cancellation
charge of 100%. Eurostar tickets are non-refundable and
non-transferable and if cancelled after confirmation, are
subject to 100% cancellation charge.
NOTE: Insurance claims in respect of cancellations should be
submitted as quickly as possible, and in any event with 14
days of notification of the cancellation to Buzzlines Travel.
4. Complaints:
If you have a complaint during your coach holiday please
immediately inform our driver, local representative or Tour
Manager who will try to rectify the problem. Persons
travelling independently should raise any matter of
complaint directly with the hotel management, or the Train
Manager if the complaint concerns Eurostar. If the matter
cannot be put right you should record the details of your
complaint in writing. On your return you should write to us
within 28 days with full details. We will examine all
complaints, but we point out that when dealing with
suppliers and operators in foreign countries a prompt
response is not always forthcoming.
Every effort is made in the planning to ensure that dates are
correct for carnivals, displays and outdoor special events.
On rare occasions these could be altered or cancelled due
to reasons beyond our control.
For ocean cruises separate terms & conditions apply – copy
available on request.
5. Travel Documents:
Please note that some non-EU passport holders must have
visas to enter or travel through France. For UK nationals, a
full 10-year UK passport is required for all continental
holidays.
UK passport holders may require visas for entry into certain
countries outside the EU, including, in some circumstances,
the United Sates of America.
You are solely responsible for ensuring that all necessary
travel documents (e.g. passports, visas, vaccination
certificates etc.) are valid and effective. We cannot make
applications for visas on behalf of our customers and we
recommend that anyone requiring a visa contact the
relevant Embassy or a professional visa agency.
No refund is given for cancellation or abandonment of a
journey due to lack of correct personal documentation.
In the case of persons refused permission to board any
vessel, aircraft or train, or refused re-entry into the United
Kingdom due to incorrect personal documentation,
Buzzlines Travel has no liability for any costs incurred by
such persons as a result of such refusal.
6. Conditions of Carriage:
On rare occasions the coach specification may differ from
that specified in our brochures, particularly in the event of
low numbers.
All our coaches are NON-SMOKING. Our itineraries include
comfort breaks on long journeys.
You may not bring a pet or other animal on holiday.
You may not carry on your person or in your luggage any
firearm, ammunition, explosive or any other article or
substance possession of which is prohibited by law.
You are responsible for ensuring you are at the correct
departure point at the correct time. We cannot be liable for
any loss or expense arising from your late arrival at a
departure point.
As a precaution we strongly advise clients to be at their
departure point at least 15 minutes prior to their
departure time.
7. Rights of refusal:
We reserve the unconditional right to refuse a booking or
to terminate a passenger’s holiday in the event of conduct
which, in our reasonable opinion, is likely to cause
nuisance, injury or danger to our other passengers or staff.
8. Website Calculations:
We take great care to ensure that the prices calculated on
our website are correct and correspond to the prices shown
in our published brochures. However, if an error occurs, we
reserve the right to correct it before completing your
transaction. If such an error does occur, we will not debit
your card until we have contacted you to correct it.
9. Data Protection:
The information you provide us for your booking will be
treated in accordance with Data Protection legislation.
Whilst we must obviously pass the information on to the
relevant suppliers of your travel and accommodation
requirements, and to public authorities such as Customs
and Immigration as required by law, we will not pass on
personal information to any person or organisation not
involved in your travel and accommodation arrangements.
Our obligation to you
1. Financial Security:
Buzzlines Travel Ltd is a member of the Bonded Coach
Holiday Group (BCH). This scheme, which is administered
by the Confederation of Passenger Transport UK, safeguards
any payments made by you to us in relation to your holiday
booking. This is in conformity with Department of Trade
and Industry Directives and ensures that in the unlikely
event of our financial failure your money is absolutely
secure and that you will receive either the holiday booked
or a full refund.
2. No Surcharge Guarantee:
In these uncertain times, no company can be sure that
surcharges may not be levied. In very limited circumstances
surcharges will apply, but we guarantee that no surcharge
will be levied within 30 days of departure.
3. If We Change Your Holiday:
Your holiday is planned many months in advance. Inevitably
there are occasions when circumstances beyond our control
may force us to make changes to the advertised holiday.
Most changes are minor. However, if we have to make
significant changes you will have the option of
withdrawing from the holiday without penalty or accepting
the changes with a variation of the price to take account of
the changes, or, for equivalent value, choose another
available Buzzlines Travel holiday. If you choose to
withdraw, you may be entitled to compensation. However,
compensation will not apply to changes caused by reason
of war or threat of war, terrorist activity, riots, civil strife,
industrial disputes, natural disasters, closure of ports or
airports and similar events completely beyond our control.
Occasionally hotels, which we have booked in advance,
may become unavailable for reasons entirely beyond our
control. Where this occurs, we will arrange a replacement
hotel of a similar, or higher standard and as near to the
location of the original hotel as possible. We will make
every effort to notify customers of hotel changes prior to
their departure, providing we ourselves have adequate
notice of the necessity to change.
4. If We Cancel Your Holiday or Day Trip:
In the event of low numbers, we may have to cancel your
holiday or day trip, and if this should occur we will return
to you all the money you have paid to us or offer a suitable
alternative. Any claims for costs incurred as a result of
cancellation will be assessed on an individual basis.
5. Our Liability to You:
We accept liability for arrangements for your holiday or day
trip, which are wholly within our control and that of our
employees and suppliers.
We ensure that the suppliers of all the services applicable to
our holidays and day trips are efficient and reputable. However, coaches, ships and aircraft do occasionally break
down or suffer defects to their facilities. In some cases it
may become necessary to replace a vehicle, ship or aircraft,
which cannot be conveniently repaired. We cannot accept
responsibility for delays caused by any form of mechanical
fault, not caused by the negligence of ourselves, our
employees or our suppliers.
Our published running times are estimates only. We make
every effort to adhere to our pick-up schedules and
itineraries, but many factors beyond our control can
interfere with timings.
General information [not part of contract]
1. Health:
We recommend that all UK citizens travelling
within the European Community should carry with them a
European Health Insurance Card (EHIC). This card can be
applied for on-line, by phone 0845 606 2030 or via the
Post Office. This card is issued free of charge and proves
entitlement to free or subsidised medical treatment
throughout all EC countries. Medical treatment under this
scheme is not always free of charge at the time of delivery,
and hospitals, doctors and dentists may require payment at
the time, which can be reclaimed on return to the UK.
2. Children:
Children are welcome unless we specify the
tour is unsuitable for those under a certain age. It is the law
in some European countries that children under 16 cannot
sit in the front seats of coaches. Please note that at
Disneyland® Resort Paris, age and height restrictions apply
to children on many of the attractions.
Infants (under 3yrs) New Law! In August 2002, the French
Government has instructed all tour operators, travelling
through France, that ALL infants travelling on a coach
MUST have an allocated seat that no-one else can be
seated on. The infant is not obliged to use the seat and can
sit on an adults lap if preferred. However, because of this
new law we are now reluctantly obliged to make a minimal
charge for all infants.
3. Luggage:
Accommodation is provided in our coaches
for passengers’ luggage, but obviously space is limited and
passengers are requested to restrict their luggage to one
medium-sized suitcase per person plus small hand luggage,
which may be taken on the coach.
4. Hotels:
Unless otherwise stated, the hotel
accommodation provided for our tours has double, twin
and single rooms all with en-suite facilities. Where star
ratings are quoted, it must be remembered that ratings
vary between countries, and are not always a good guide
to quality. Our Drivers and Tour Managers report to us
regularly on the quality of accommodation, so that
standards can be maintained. It is not usual for continental
hotels to provide tea/coffee making facilities or hairdryers
in rooms.
5. Special Requests:
If you have
special requests you consider
essential to your holiday, you
should advise us in writing
before finalising your
booking. This is especially
the case with dietary
requirements, as most
hotels require advance
notice. Requests for
specific coach seats
will be met as far as
practicable, but where
more than one person requests the same seat this will be
dealt with on a first come first served basis.
Special Needs
We make every effort to accommodate passengers with
mobility problems and other disabilities. If you require
special facilities in the hotel or may have difficulty in
boarding and travelling on the coach & other transport you
must let us know in advance. We can accommodate
folding wheelchairs & walking aids on our coaches subject
to space. Carriage of motorised wheelchairs is at the
discretion of the carrier.
Insurance
1. Insurance provided by Wrightsure Insuracne Services, for more details please contact us.
2. It is a condition of booking an Ocean
Cruise holiday that you take out
appropriate travel insurance cover.
Buzzlines Travel can offer cover – please ask for details.
